Privacy Policy
This Privacy Policy explains how Sparkle Cleaners handles personal data when you use our website, request a quote, arrange a cleaning visit, or communicate with us about move-in and move-out cleaning services.
How We Use Data
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, coordinate cleaning visits, manage payments, maintain records, improve site reliability, and meet legal or compliance obligations. We may also use information to communicate about service changes, handover timing, or follow-up matters related to a completed visit.
Service Providers
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record keeping, or similar operational functions. We may also share information with contractors or administrative partners involved in delivering or coordinating a cleaning appointment. These parties are expected to use the data only for the services they provide to us.
Legal Disclosures
We may disclose personal data when required to comply with law, lawful requests, court orders, or similar legal process. We may also share information when needed to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our business, customers, or others.
Data We Collect
We may collect identifiers and contact details, property and access information, booking details, service preferences, condition photos if provided, payment-related records, and communications sent through our website or by other booking methods. We may also collect limited technical data such as device, browser, and usage information when the site is used.
How We Collect Data
We receive data from website forms, phone or email communications, appointment arrangements, payment interactions, and information shared during the property review or cleaning visit. We may also obtain data from service-related records created by our staff and from basic website analytics or security tools.
Types of Cookies
Our site may use session cookies, persistent cookies, and similar technologies for basic operation, security, preference storage, and traffic analysis. These tools help the site function properly and support a more stable booking experience. We do not use cookies to collect more information than is reasonably needed for those purposes.
Cookie Controls
You may manage cookies through your browser controls, including blocking or deleting cookies already stored on your device. Some site functions may not work properly if cookies are disabled. Where required, we rely on your browser or device settings to control optional cookies.
Your Rights
Subject to legal limits, you may ask to access, correct, update, or delete certain personal data, and you may object to or restrict some processing. You may also ask us to review information that is incomplete or inaccurate. If a request cannot be fully granted, we will explain the reason where appropriate.
How to Make a Request
To protect privacy and security, we may need enough information to verify your identity and locate the relevant records before acting on a request. Some requests may be declined or limited where the law allows, such as when records must be kept for accounting, dispute handling, or compliance purposes.
Data Retention
We retain personal data for the period needed to manage inquiries, complete bookings, provide services, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer needed, we delete it or de-identify it in accordance with our retention practices.
Policy Updates
If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the stated effective date. Continued use of the site after an update means the revised policy will govern future processing.